Return Policy

If you wish to return an item for a refund, please return the item to us at the below address together with your contact details and receipt. We will process your refund within 7 working days of receiving the goods. Any goods returned that were purchased online and availed of Free Shipping; the shipping charge will be deducted from the refund.

Faulty Items

Please note that if a product is repairable, it will be repaired and not replaced. In the vast majority of such cases, upon receipt of the item, we will forward the item(s) to the relevant manufacturer for inspection. The majority of manufacturers quote up to 28 days for repair of goods. If the item is not something that can be repaired, we will replace it free of charge, or offer a suitable alternative if this is not possible.

Proof of Purchase

Customers are advised to retain their till receipt or order confirmation and to present this to us with any complaint in order to establish the exact age of the stick. Some suppliers will request this, or other form of proof of purchase, when a stick is returned under complaint